QUALIFICATIONS:

Bachelor or Associate degree in Information Technology.
Demonstrated knowledge of Active Directory and Windows Servers.
Demonstrated knowledge of SQL/Oracle databases.
Programming experience (html, JavaScript, vbscript).
Certification in technology repair (A+ certification desired) and/or equivalent job experience required.
Three – five years’ experience in the field of Information Technology.

REPORTS TO: Director of Technology and Information Systems

SUPERVISES: If applicable, as designated by Board, Superintendent, or School Administrator

FUNCTION: To respond and be the first level of support for all technology hardware, software, server and network related problems.

PERFORMANCE RESPONBSIBILTIES:

Performs required maintenance on all computer systems
Performs troubleshooting to correct hardware and software issues
Maintains the integrity of the inventory system by checking all equipment in and out of the system
Supports Interactive whiteboards in the classroom (Promethean desired)
Supports network cabling, fiber, and switches
Completes all request for assistance via the District ticketing system
Assists with district telecommunications systems
Assists with two way video systems
Ability to ask questions and listen to end users in order to understand the issue and reply with an explanation in a clear and understandable way
Ability to communicate verbally and in writing
Ability to install, configure, and upgrade computer hardware, peripherals and software
Ability to read and understand technical documentation
Ability to support wireless infrastructure (Meraki desired)
Ability to work independently in solving problems
Ability to work with people
Knowledge of Active Directory
Knowledge of basic computer hardware and peripherals
Knowledge of basic networking concepts, devices and security
Knowledge of Cisco switching
Knowledge of common Internet Browsers
Knowledge of common multimedia software applications and tools
Knowledge of common open-source software applications
Knowledge of E-Mail software (MS Outlook and Office 365)
Knowledge of educational and business software applications in order to support staff and students
Knowledge of firewalls
Knowledge of Internet filtering software
Knowledge of Microsoft Office Suite
Knowledge of SCCM
Knowledge of server operating systems (Microsoft Server 2008/2012)
Knowledge of Windows xx (Enterprise preferred)
Knowledge of WSUS
Transportation is required to perform job functions

TERMS OF EMPLOYMENT: 240 days

LAST UPDATED: 8/28/2018

DISCLAIMER STATEMENT

This job description is not intended as a complete listing of job duties. The incumbent is responsible for the performance of other related duties as assigned/required.

NOTE: The above job description reflects the general requirements necessary to describe the principle functions or responsibilities of the job identified and shall not be interpreted as a detailed description of all work requirements that may be inherent in the job, either at present or in the future.